Care Management System · smartconnects.co

One platform.
Every part of
care, connected.

Smart Connect Hub replaces the patchwork of spreadsheets, phone calls, and disconnected tools that most care businesses run on. Rotas, visits, medications, payroll, CQC compliance — fully connected, always live.

Book a free demo Watch it in action →
CQC-ready reporting
UK GDPR tools
Payroll & payslips built in
No setup fees
app.smartconnects.co
LIVE
Good afternoon 👋
Here is what's happening today.
TodayWeekMonth ↻ Refresh
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0
Visits (Today)
⚡
0
Active Right Now
📅
0
Scheduled
✅
0
Completed (Today)
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0
Active Clients
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0.0
Miles (Today)
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0
Urgent Notes
🧾
£0
Outstanding
⚠️
0
Missed Visits
➕
New Visit
Clock in a carer
📅
Rota Builder
Manage rotas
🧾
New Invoice
Bill a client
👷
Carer Roster
View all staff
📚
Payroll
Mileage report
📈
Analytics
Performance insights
🕐
Visit Log
All visits & records
📄
Reports
CQC & more
📡 Today's ActivityRefresh
Mike Finns clocked in — Oliver Twist
Hemel · 12:07
Care note added — Ms Beeley
Joe Block · 11:42
🟢 Active Visits1 live
Oliver Twist
Mike Finns · clocked in 12:07
● Live
🏅
CQC-Ready Evidence
Mapped to all 5 KLoEs
🔒
UK GDPR Tools
UK data residency
📱
Mobile Apps Included
Carer & family apps — App Store & Google Play
🤖
AI-Assisted Rota
Build with one click
🏥
Payroll Built In
Payslips & mileage, no spreadsheets
📦
Data Migration
Import from any system
How it works

Up and running in 4 steps.

From signing up to your first live visit — Smart Connect Hub gets your care operation running in under 24 hours.

1
🏢

Set up your organisation

Add your company details, care rates, invoice settings, and HMRC payroll configuration. Takes under 10 minutes.

2
👥

Add carers & clients

Import from TagCare or any system via CSV — or add manually. DBS, training records, care plans all in one place.

3
🗓️

Build your first rota

Use the AI rota builder or drag-and-drop manually. Publish to all carer apps instantly with one click.

4
📡

Go live & monitor

Carers check in via GPS, tasks get logged, families get notified, and you watch everything happen in real time.

Interactive demo

See the platform working. Right now.

Click any module below to see exactly what your team would see — with real screens, real data, and real workflows from inside the Smart Connect Hub app.

Visit Management

Every visit tracked live — from GPS check-in to completed care tasks, carer observations, medication logs, and automatic family notification. Your whole operation visible on one screen.

  • GPS-verified check-in & check-out on every visit
  • Per-visit care task checklists completed in the carer app
  • Live activity feed showing all carers in real time
  • Automatic alerts for late, missed, or flagged visits
  • Post-visit notes, observations & incident reports
  • Full visit history with timestamps and audit trail
💡 What your team gains

Managers stop chasing carers for updates. Families stop calling the office. Missed visits get flagged before anyone complains. All from a single screen.

📡 Live Activity — Today
14 active
38
Visits today
14
In progress
21
Completed
📍
Dorothy Thompson
Sarah M. · Ashton Lane · 5 of 6 tasks ✓
● Active
📍
Robert Barnes
Amara K. · Oak Rd · Medications given
● Active
✅
Jean Morris
Priya K. · Elm Close · All tasks complete
Done
⚠️
George Atkins
En route — carer 8 min away · Late flag
Late flag
🕒
Mary Patterson
James O. · Due 14:00 · Upcoming
Scheduled

Rota Builder

Drag-and-drop weekly scheduling with AI-powered auto-fill. The rota builder knows every carer's availability, contracted hours, leave, and skills — so conflicts are caught before they cause problems.

  • AI Build Rota — fills the whole week in one click
  • Drag-and-drop with real-time conflict detection
  • Carer availability, leave & sickness integrated
  • Copy week functionality for recurring schedules
  • One-click publish to all carer mobile apps
  • Route optimisation built into scheduling logic
💡 What your team gains

The Sunday-night rota panic ends. What used to take 3 hours now takes 10 minutes — with fewer conflicts, better cover, and happier carers who always know their schedule in advance.

🗓️ Rota Builder — Sunday 5 Jul
Day view
✨ AI Build Rota ◧ Constraint Solve 📋 Copy Week + Add Shift
👤 Ruler Of Universe 👤 Oliver Twist 👤 Michael Jordan 👤 Grace Nabor
Drag a client onto a carer row to assign a visit · 4 active
12:00
2:00
4:00
6:00
8:00
Oliver Twist12:00
Grace Nabor14:30
Michael Jord…16:30
Oliver Twist19:30
Ruler Of Uni…14:30
Oliver Twist17:30
Ruler Of Uni…19:00
Grace Nabor21:00

Medications — MAR / eMAR

Replace paper MAR charts entirely. Every dose administered is logged in real time by the carer, with a full digital audit trail. Missed doses, prescription renewals, and controlled drug discrepancies all flagged automatically.

  • Digital MAR & eMAR charts per client
  • PRN (as-required) medication logging
  • Controlled drugs register with running balance
  • Fluid & nutrition intake monitoring
  • Automatic missed dose & renewal alerts
  • Carer signature capture on every administration
💡 What your team gains

Paper MAR errors eliminated. Inspectors see a full, verifiable medication history at any time. Families know medications are never missed — and managers are alerted the moment something needs attention.

💊 Medication Administration Record (eMAR)
🔒 Clinical lock
🔒 Clinical lock active: records auto-lock 24h after administration · SHA-256 fingerprinting detects tampering
4Active meds
2Given today
0Missed today
1Refused today
MJ
Michael Jordan
Domiciliary Care
Active
💊 Temazepam 22 · Oral · Once daily
✅
05 Jul, 16:31
Kate Reading
Given
⏸
05 Jul, 16:31
Mike Finns
Held
✅
05 Jul, 16:30
Mike Finns
Given
✖
05 Jul, 16:30
Mike Finns
Refused

Payroll & Mileage

Run your entire payroll directly from visit data. Hours calculated from GPS check-in/out, mileage auto-logged and rated at HMRC AMAP, and payslips generated for every run — no spreadsheets, no manual re-keying needed.

  • Hours auto-calculated from visit check-in/out
  • AMAP mileage rates applied automatically from GPS
  • Payslip PDF generation for every carer
  • BACS-format payment file export for bank upload
  • P11D benefits-in-kind & expense claims management
💡 What your team gains

Payroll day goes from a half-day job to a 15-minute task. Carers get accurate payslips every time — and mileage disputes become a thing of the past.

💰 Payroll — May 2026
Ready
12
Carers
£28,450
Total pay
£1,840
Mileage
💰
Mike Finns
156 hrs · 312 miles · £2,890.00
Ready
💰
Kate Reading
128 hrs · 198 miles · £2,210.00
Ready
📄
Payslips — May 2026
12 payslips generated · ready to send
Ready
📄
BACS Payment File
12 payments · £30,290.00 · Ready to upload
Export

CQC Compliance & Reporting

Smart Connect Hub tracks your CQC readiness every day — not just when an inspection arrives. Built around CQC's draft 2026 adult social care framework: all 24 Key Lines of Enquiry, rating characteristics auto-suggested from your live data, and a tamper-evident audit trail inspectors can verify on the spot.

  • Readiness across all 24 KLoEs — draft 2026 framework
  • Rating characteristics auto-suggested from your data — you confirm
  • Staff DBS, training & supervision tracker
  • Complaint, incident & safeguarding register
  • Mental Capacity & DoLS register built in
  • Timestamped, tamper-evident audit trail · one-click inspection pack
💡 What your team gains

No more CQC inspection panic. Your evidence is already compiled, timestamped, and ready to print — and you're already working to the draft 2026 framework, ahead of it going live.

📋 CQC Inspection Readiness
Draft 2026 framework
Draft 2026 framework · 24 Key Lines of Enquiry · rating characteristics (auto-suggested from your data, you confirm)
Self-assessment tool based on CQC's draft adult social care framework (published March 2026, subject to change before it goes live). Not a CQC rating.
Overall readiness
Predicted: Requires Improvement
19 of 24 KLoEs rated Good or above · draft 2026 framework
Readiness79%
Requires Improvement
Safe
Requires Improvement
5/6 at Good+
Effective
Requires Improvement
5/6 at Good+
Caring
Requires Improvement
2/3 at Good+
Responsive
Requires Improvement
3/4 at Good+
Well-led
Requires Improvement
4/5 at Good+
● Safe● Effective● Caring● Responsive● Well-led
Safe
6 Key Lines of Enquiry · draft 2026 framework
Domain ratingRequires Improvement
How does the service identify and manage risks to people's safety?
Good (auto)
✓ Evidence detected in your live data · suggested: Good
OutstandingGoodRequires ImprovementInadequate
How does the service respond to safeguarding concerns and allegations?
Good (auto)
✓ Evidence detected in your live data · suggested: Good
OutstandingGoodRequires ImprovementInadequate
📄 Full Service Records ⚠️ Risk Summary 🚨 Incident Log 🔒 Audit Trail 📊 Oxfordshire LA 📊 Hertfordshire LA
✨ AI PIR Generator · one-click Provider Information Return

Family Portal

Give families a window into their loved one's care — without them needing to call the office. Real-time visit notifications, carer notes, medication updates, and two-way secure messaging all from a mobile-friendly app.

  • Instant push notification when visit starts & ends
  • Post-visit summary with carer notes & task completion
  • Medication administered & wellbeing updates
  • Secure two-way messaging with the care team
  • Wellbeing trend graphs over time
  • Multiple family members with individual access
💡 What your team gains

Office phones stop ringing. Anxious families become reassured ones. And when something does need attention, families message securely rather than calling at 7am on a Sunday.

👨‍👩‍👧 Family / NOK Portal — Oliver Twist
All good today
✅ Morning visit completed
Mike Finns · 09:00–10:02 · All 6 tasks done · Meds given · Good mood
💊 Medications confirmed
Temazepam 22mg · Given as prescribed by Kate Reading
📩 Message from care team
GP review booked for 18 May at 10am. No action needed from family.
🕒 Afternoon visit coming up
Kate Reading · Due 17:30 · You'll be notified when she arrives

Safeguarding & Incidents

Structured incident reporting with AI-powered predictive risk flagging. Smart Connect Hub analyses patterns across visit notes, medication logs, and vitals to surface concerns before they escalate — with full MASH referral documentation built in.

  • Structured incident reporting during or after visits
  • Safeguarding concern log with severity grading
  • AI-powered predictive risk flags from care data
  • MASH referral documentation workflow
  • Children's services modules (LAC, CIN, CP, EHC, PEP)
  • Full case management & escalation trail
💡 What your team gains

Safeguarding concerns are never buried in a carer's notes. The AI surfaces patterns humans miss — and when action is needed, the full documentation trail is already built.

🛡️ Safeguarding — Referrals & MASH
3 referrals
4Incidents
4Open
0Under review
3High / critical
DateClientTypeStatus
05 JulGrace NaborSexual abuse→ MASH
05 JulOliver TwistInstitutional abuseInvestigating
04 JulOliver TwistEmotional abuseNew
02 JulMichael JordanNeglectClosed
28 JunRuler Of UniverseFinancial abuse→ MASH
🤖
Predictive Safeguarding — Grace N.
Missed meds + weight loss + reduced mobility flagged this week
AI flag
🚨
Auto-incident — Oliver Twist
Medication Error · System (auto) · Severity High
Open

GDPR & Data Rights

Full UK GDPR tooling built directly into Smart Connect Hub. Manage Subject Access Requests, right-to-erasure workflows, consent records, and data retention scanning — with automated responses and a complete audit log.

  • Subject Access Request (SAR) log & workflow
  • Right to erasure request management
  • Consent record management per client & carer
  • Automated data retention scanning (8-year rule)
  • Tamper-evident audit log with timestamps
  • Full CSV data export for any data subject
💡 What your team gains

ICO investigations become manageable, not terrifying. Every SAR response is traceable. Data retention is handled automatically. And you're never scrambling to prove compliance under pressure.

🔐 GDPR & Data Rights
UK GDPR tools
4Active clients
100%Consent on file
UKData residency
📥
Subject Access Request — Michael Jordan
Received 01 Jul · Response due 29 Jul · In progress
In progress
✅
Erasure request — former client
Completed 28 Jun · Records purged · Audit-logged
Complete
🔍
Retention scan — July 2026
Configurable retention rules per record type · No overdue records
Clear
📝
Consent & lawful basis register
4 clients · all carers · current & signed
Up to date
🔒
Encryption & access log
AES-256 at rest · full audit trail · UK-hosted
Active
Live activity

Your whole operation.
Visible in real time.

The Smart Connect Hub live activity feed shows every carer, every visit, every check-in, and every alert — updating automatically as your day unfolds. No refreshing. No chasing. No guessing.

📍
GPS-verified check-in on every visit
Know exactly when carers arrive — with location confirmation.
⚠️
Instant alerts for late or missed visits
Flagged before clients or families even notice.
📊
Live KPIs updated every 30 seconds
Visits active, miles tracked, tasks complete — all live.
14
Active now
38
Today's visits
87
Miles tracked
📡 Live Activity Feed
UPDATING LIVE
Carer mobile app

Everything a carer needs.
In their pocket.

The Smart Connect Hub carer app is available now on the App Store and Google Play — and also runs as a web app on any phone. Carers see their day's visits, complete tasks, log medications, record vitals, report incidents, and message the office — all without calling anyone.

🗓️
Today's visits at a glance
Time, client, address, care plan — all ready before arrival.
✅
Task checklists & care notes
Tap to complete tasks. Add observations. Log incidents instantly.
💊
Medication & vitals recording
Log every dose with a signature. Record BP, pulse, temperature.
💬
Secure messaging with the office
No personal phone numbers shared. All messages logged & archived.
Download on the App Store GET IT ON Google Play

Native apps coming soon — the carer app runs today as a web app on any phone.

Plus a full self-service portal — everything in one place
🎓 Training 👥 Supervisions 🚗 Mileage 📊 Pay Summary 💷 Payslips 🔄 Shift Swap 📅 Availability 🧾 Expenses 🆘 Lone Worker 📚 CPD Log ⚠️ Raise Concern 😊 Wellbeing 📁 Documents ✍️ Policy Sign-Off 🌴 Leave Requests
Smart Connect Hub Carer App
Good evening 👋
Mike Finns
Sunday, 5 July 2026
💬 Inbox
Visits today
0
2 done · 0 left
Leave balance28 days
Completion100%
MF Me
Scheduled today (2)
OT
Oliver Twist
21:00 · 1 hour
🟢 Low
📍 30, LARCHWOOD ROAD HP4 2LL
Live-in CareRota
▶ Start Visit📍 Directions
MJ
Michael Jordan
22:30 · 1 hour
🟢 Low
📍 14 Elm Drive, Hemel Hempstead HP2 5RJ HP4 5NB
Personal CareRota
▶ Start Visit📍 Directions
Completed today (2)
GN
Grace Nabor
16:30 · 1 hour
✅ Done
📍 82 Blakes avenue, Witney, Oxford. OX28 3SY
My Visits
Notes
Clients
TDDI
History
Messages
Notices
Leave
Who it's built for

One system.
Every person in it.

Smart Connect Hub works for every role — from the registered manager running the whole operation to the carer on the road, and the family worried at home.

🏢

Registered Managers & Admins

Run operations, compliance, payroll, and reporting from one dashboard. Stop switching between five systems to get a picture of your day.

  • Live dashboard & activity feed
  • Full rota, visits & client management
  • Payroll, invoicing & mileage in one run
  • CQC readiness & audit tools always live
  • Staff DBS, training & supervision tracking
  • AI rota builder & route optimiser
🤲

Carers & Support Workers

A fast, clean mobile app purpose-built for carers on the road. See visits, complete tasks, log medications — done in seconds.

  • Today's visits & route map
  • Per-visit task checklist & care plan
  • Medication & vitals recording
  • Notes, observations & incident reports
  • Secure messaging with the office
  • Payslips & mileage logs in the app
👨‍👩‍👧

Families & Loved Ones

Stay reassured without disrupting the care team. The family portal keeps relatives close without the constant phone calls.

  • Real-time visit start & end notifications
  • Post-visit notes & summaries
  • Medication given & wellbeing updates
  • Direct secure messaging with care team
  • Multiple family members, one account
  • Wellbeing trends over time
0
Modules covering every part of care operations
0
CSV & system imports from other care platforms
0
% CQC evidence reports generated automatically
0
Hours average from sign-up to going live
0
Platforms in one — Admin, Carer & Family app
Full platform

Every module included.
Nothing sold separately.

Every plan gives you the full Smart Connect Hub platform. No module add-ons, no per-feature charges — from a one-carer start-up to a 200-carer multi-site operation.

📡

Live Activity Feed

Real-time view of every carer and visit in progress.

Operations
🗓️

Rota Builder

Drag-and-drop + AI rota building with conflict detection.

Operations
🗺️

Route Optimiser

Minimise carer travel time between visits automatically.

Operations
⏳

Waiting List

Manage prospective clients waiting for a care package.

Operations
📋

Care Plans

Digital care plans with risk assessments, goals & outcomes.

Care
💊

MAR / eMAR

Digital medication charts, PRN logs, CD register.

Care
🩺

Vitals & Body Map

Record and trend vital signs with a visual body map.

Care
💧

Fluid & Nutrition

Daily fluid balance and nutrition intake monitoring.

Care
❤️

Blood Pressure Trends

Track and chart BP over time with automatic alerts.

Care
📝

Care Notes & TDDI

Structured daily interaction & observation logs.

Care
👨‍👩‍👧

Family Portal

Live updates, notes and messaging for families.

Family
🧠

Mental Capacity & DoLS

Capacity assessments and DoLS register built in.

Compliance
📊

CQC Reports

KLOE-mapped evidence packs & readiness scoring.

Compliance
🔐

Audit Trail

Timestamped, tamper-proof log of every single action.

Compliance
🚨

Safeguarding

AI-flagged incidents, MASH docs, case management.

Compliance
🔮

Predictive Safeguarding

AI anomaly detection flags rising risk before it escalates.

Compliance
🛡️

GDPR Tools

SAR, erasure, consent and data retention tooling.

Compliance
🛡️

Staff Compliance

DBS, training matrix, supervision & appraisal records.

Compliance
💰

Payroll

Payslips, BACS export, P11D, expenses.

Finance
🧾

Invoicing

Auto-invoicing from visits with custom care rates.

Finance
🚗

Mileage Tracker

GPS journeys logged at HMRC AMAP rate automatically.

Finance
📄

BACS Payment File

Export payment file directly to your bank.

Finance
📈

Analytics & Reports

Custom report builder with full data export.

Insights
👶

Children's Services

LAC, CIN, CP, EHC, PEP & care leavers modules.

Specialist
🏦

Companies House

Filing deadlines, officer register & charge tracking.

Business
📦

Data Import & Migration

Direct TagCare import, plus CSV from any care system or spreadsheet.

Onboarding
💬

Messaging & Noticeboard

Secure carer-office messaging & notice publishing.

Communication
🔔

Notifications Log

Full audit of every alert, push notification & message sent.

Communication
📱

Carer Mobile App

Full-featured native app on the App Store & Google Play — plus a web app version for any device.

App
🌙

Dark Mode

Full dark mode across every screen for night-shift working.

Experience
Why Smart Connect Hub

Real benefits.
Real numbers.

These aren't marketing claims — they're what care managers report after switching to Smart Connect Hub from a mix of spreadsheets and disconnected tools.

⏱️

Hours of admin saved every week

Rota building, payroll processing, CQC report compilation, mileage calculation — Smart Connect Hub automates the work that used to consume your evenings. Managers report saving 8–12 hours per week on admin tasks alone.

8–12
hrs/week saved on admin
15 min
to run full monthly payroll
10 min
to generate CQC evidence pack
📊
94%
Average CQC readiness score across Smart Connect Hub users

Constant monitoring means you're always inspection-ready — not scrambling when the call comes.

🗣️
"We replaced three separate systems with Smart Connect Hub. Our admin time halved in the first month and our CQC rating improved."
Sarah L., Registered Manager · Bristol
💊

Zero paper MAR charts

Every medication logged digitally, every dose traceable, every missed dose flagged. Medication errors reduced and CQC inspectors see a complete, verified record.

🔗

Switching is easier than you think

Smart Connect Hub imports directly from TagCare, and from standard CSV exports produced by virtually any other care system or spreadsheet. Our UK-based team handles the migration for you — mapping your clients, carers, care plans and schedules across, so you just show up. More direct integrations are being added.

TagCare CSV import (any system) Excel / spreadsheet More coming soon
What care providers say

Trusted by care teams
across the UK.

From single-branch domiciliary agencies to multi-site care groups — Smart Connect Hub transforms how care organisations operate.

★★★★★

"We replaced three separate systems with Smart Connect Hub. Rota, care notes, and payroll all in one place — our admin time halved in the first month."

SL
Sarah Langton
Registered Manager · Bristol
★★★★★

"The CQC readiness dashboard is extraordinary. At our last inspection we had every piece of KLOE evidence ready in minutes. The inspector was genuinely impressed."

MT
Marcus Thompson
Director of Care · Leeds
★★★★★

"My carers love the mobile app. See your visits, tick your tasks, log meds, done. No training needed, zero complaints. That alone was worth switching."

PK
Priya Kaur
Care Coordinator · Birmingham
Transparent pricing

Simple plans.
All modules included.

No module add-ons. No per-feature charges. Every plan includes the full Smart Connect Hub platform.

Starter
£99
per month · up to 10 carers
  • ✓All core modules included
  • ✓Carer mobile app (iOS, Android & web)
  • ✓Visit management & rota
  • ✓Medication & care plans
  • –CQC readiness dashboard
  • –Children's services modules
Start free trial
Most popular
Professional
£249
per month · up to 50 carers
  • ✓Everything in Starter
  • ✓Family portal app
  • ✓Full payroll & payslips
  • ✓CQC readiness dashboard
  • ✓GDPR tools & audit trail
  • –Children's services modules
Start free trial
Enterprise
Custom
Unlimited carers · Multi-site
  • ✓Everything in Professional
  • ✓Children's services modules
  • ✓Multi-branch management
  • ✓Dedicated account manager
  • ✓Custom NHS/LA integrations
  • ✓White-label branding option
Talk to sales

See Smart Connect Hub
working in your service.

Book a free personalised demo. We'll walk through the platform live with your type of service — domiciliary, residential, supported living, or children's services.

Free 30-day trial · No setup fee · UK-based onboarding support · Data migration included